If, for any reason, you decide to cancel your order before any action is taken to fulfill it, you will be refunded the amount paid through PayPal minus their transaction fees.

If you cannot get the stand to function properly, contact the manufacturer within 30 days of the purchase date at the e-mail address provided.  A Skype, Facetime or Zoom session will be scheduled at your convenience to determine the cause of the failure.  If this session does not fully resolve the issue, the stand is refundable as follows:

Within 30 days of purchase, all parts not custom adjusted (does not include the main support rod) are fully refundable.  State sales tax is fully refundable.   Shipping and handling is not refundable.  For the basic stand cost of $169.95 and the shipping and handling cost of $20.00, the refundable amount is $160.00, plus any State sales tax paid.  Refunds will be paid promptly upon return of TromboneSpineSaver™ to the manufacturer, received in “as new” condition.

If the saddle or either hook breaks under normal usage, the broken part must be returned to the manufacturer.  Upon receipt of the broken part, a replacement part will be shipped to the customer  - - same day.  Saddles and hooks are guaranteed against breakage for a full year from the date of purchase.